Psychotherapy is cooperation and its success is based on a balanced, clear and honest relationship. It's important to be aware of your rights and obligations. So please read the below written information.
Payment and cancelation policy
Appointment cancellation should always take place at least 24 hours prior to the appointment and during working days and hours (8:30-17:30). In case this is not done in time, the amount of a full session will be charged.
Cancelation can take place via telephone or sms at: +306947005563
Referral and complaints policy (in the Netherlands)
Sometimes it can be that there is a waiting list because of high demand or that a referral is needed. In the case of referral I am always in communication with other colleagues in order to find another available psychologist who can offer you the same quality of therapy.
In case you are unsatisfied with the therapy/sessions with the psychologist it is advisable to first try talking to the psychologist herself and to try to find a solution together. Make it clear that you are not satisfied. Maybe then you can decide together that another psychologist would be more suitable.